Welcome to Ammar's Department Stores ("Ammar's", "we", "us", or "our"). We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our WhatsApp Personal Shopper service.
By using our website or contacting us via WhatsApp, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Your name, phone number, and WhatsApp number when you use our Personal Shopper service.
- Shopping Preferences: Sizes, style preferences, and shopping lists you voluntarily share with our personal shoppers via WhatsApp.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser type (collected via standard web analytics).
- Communications: Messages, inquiries, and feedback you send to us through WhatsApp or other channels.
2. How We Use Your Information
We use the information we collect to:
- Provide our Personal Shopper service and respond to your shopping requests.
- Share product photos, availability, and pricing relevant to your enquiry.
- Improve our website, products, and services based on feedback.
- Send you updates about promotions, new arrivals, and seasonal offers (only if you have opted in or initiated contact).
- Comply with applicable laws and regulations in Jamaica.
3. WhatsApp Communications
Our Personal Shopper service operates through WhatsApp. When you message us, your conversation is subject to WhatsApp's own Privacy Policy in addition to ours. We use WhatsApp solely to assist you with your shopping needs. We do not sell or share your WhatsApp number or conversation content with third-party marketers.
You may opt out of WhatsApp communications at any time by simply informing our personal shopper that you no longer wish to be contacted.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted partners who assist in operating our website or business, subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority in Jamaica.
- Business Protection: To protect the rights, property, or safety of Ammar's, our customers, or the public.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You may disable cookies in your browser settings; however, some features of our website may not function properly as a result.
7. Third-Party Links
Our website may contain links to third-party websites, including Google Maps and Instagram. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal information, subject to legal obligations.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Village Mall: (876) 926-4667 | WhatsApp: (876) 290-2933
- Sovereign Centre: (876) 946-0744 | WhatsApp: (876) 889-0701
- Instagram: @ammarsjamaica